Returns, Refunds & Cancellations

Cancelling an order

If you wish to cancel an order, contact us as soon as possible.

Because our products enter production shortly after an order is placed, we cannot guarantee that production or dispatch can be stopped. If cancellation is still possible, we will cancel the order and issue the appropriate refund.

If the order has already entered production or been dispatched, you may still exercise any applicable cancellation and return rights described below.

Change-of-mind returns

For standard, non-personalised products purchased online, you may notify us that you wish to cancel and return your order within 14 days of receiving it. You then have a further 14 days to send the approved return.

You do not need to provide a reason, although feedback may help us improve our products and service.

To qualify for a change-of-mind return, the product should be:

• Unworn, apart from being tried on as you would in a shop
• Unwashed
• Free from marks, scents, damage and alterations
• Returned with its original labels and packaging where reasonably possible

You may inspect and try on a garment. However, we may make an appropriate deduction if it has been handled beyond what would reasonably be permitted in a shop and its value has consequently been reduced.

Return postage and handling charges

For a change-of-mind return or an incorrectly selected size, the customer is responsible for the direct cost of returning the product to our UK returns facility.

We recommend using a tracked postal or courier service and retaining proof of postage.

Dharmic Drip does not charge a restocking or administration fee for returns made under an applicable statutory cancellation right.

If an item is faulty, damaged, misdescribed or incorrectly supplied, Dharmic Drip will cover any reasonable return cost where a physical return is required.

How to return a product

Do not send a product back without contacting us first.

To begin a return:

1. Email dharmicdrip@gmail.com with your name and order number.
2. Tell us which product you wish to return.
3. Wait for confirmation that the return is authorised.
4. We will provide a return authorisation number and the address of our UK returns facility in Manchester.
5. Place the authorisation number clearly on the outside of the parcel and include it inside the package.
6. Send the parcel using a tracked postal or courier service.
7. Email us the tracking number and proof of postage.

Do not return products to the dispatch, production or sender address printed on the original parcel. These locations may not be able to identify or process customer returns.

Returns sent without an authorisation number may be difficult to identify and could experience significant processing delays. This does not affect your statutory rights.

Incorrect size or change of preference

Please check the product size guide carefully before ordering.

If you selected the wrong size or changed your mind about a standard product, you may request a return under the 14-day change-of-mind process.

The customer is responsible for return postage where the size originally supplied matches the size ordered.

If we supplied a different size from the one ordered, or the garment materially differs from the published product information, we will treat it as an incorrect or defective order.

Damaged, defective or incorrect products

Please inspect your order when it arrives.

If a product is damaged, defective, misprinted, materially different from its description or different from what you ordered, contact dharmicdrip@gmail.com as soon as possible.

For the quickest investigation, please contact us within 30 days of delivery and provide:

• Your order number
• A description of the problem
• A photograph showing the complete product
• Close-up photographs showing the damage, defect or printing issue
• A photograph of the packaging and shipping label where relevant

Providing photographs helps us investigate the problem, but it does not remove or reduce your statutory rights.

Once the issue has been assessed, we will provide an appropriate remedy. Depending on the circumstances, this may be:

• A complimentary replacement;
• A full or partial refund; or
• Another remedy required by applicable consumer law.

In many damaged or defective-product cases, no physical return will be necessary. We will tell you whether the product needs to be returned after reviewing the claim.

You will not be required to pay return postage for an item confirmed to be damaged, defective, misdescribed or incorrectly supplied.

Nothing in this policy limits your statutory rights. UK customers may have a short-term right to reject faulty goods within 30 days and may retain additional repair, replacement or refund rights after that period.

Print and colour variations

We take reasonable steps to represent our products and printed designs accurately. However, colours can appear slightly different depending on:

• Screen and display settings
• Garment material
• Printing equipment
• Production conditions
• Normal manufacturing tolerances

Minor colour or print variations that fall within reasonable production tolerances will not ordinarily be considered defects.

Significant printing errors, incorrect colours, visible production damage or products that materially differ from their description will be investigated as damaged or defective products.

Made-to-order and personalised products

Dharmic Drip products are generally produced after an order is placed. Being produced after purchase does not, by itself, remove the cancellation rights applicable to standard products.

If Dharmic Drip offers a product made to a customer’s individual specifications or clearly personalised specifically for that customer, the statutory change-of-mind right may not apply to that product.

This exception does not affect your rights where a personalised or custom-made product is faulty, damaged, misdescribed or incorrectly supplied.

Exchanges

We do not currently provide direct exchanges.

If you want another size or product, you may return an eligible item for a refund and place a separate order for the preferred item.

If Dharmic Drip supplied the wrong product or size, we will arrange an appropriate replacement or refund without charging an additional product or standard delivery fee.

Lost orders

If tracking has not updated or your order has not arrived by its estimated delivery date, contact dharmicdrip@gmail.com.

Please report a potentially lost order within 30 days of the estimated delivery date so that we can investigate promptly with the delivery provider.

If the order is confirmed as lost, we will arrange an appropriate replacement or refund.

This reporting request does not limit any rights available under applicable consumer law.

Orders returned to sender

A parcel may be returned to the sender because:

• The delivery address was incomplete or incorrect
• Delivery was refused
• The parcel was not collected
• The delivery provider was unable to complete delivery

Contact us if your tracking information shows that the parcel is being returned.

If the return resulted from an error by Dharmic Drip or the delivery provider, we will arrange an appropriate replacement or refund without charging additional standard delivery costs.

If the address supplied at checkout was incomplete or incorrect, delivery was refused, or the parcel was left unclaimed, you may be asked to pay the additional delivery cost before the order is sent again.

We will explain the available options and any applicable costs before taking further action. Nothing in this section removes applicable statutory cancellation rights.

Refunds

We will notify you when an authorised return has been received and assessed, or when a claim not requiring a physical return has been approved.

Approved refunds will be issued to the original payment method unless another method is expressly agreed.

For an eligible cancellation of an entire order, the refund will include:

• The price paid for the returned products; and
• The cost of the least expensive standard delivery option offered for the original order.

If you selected a premium or expedited delivery service, we are not normally required to refund the amount exceeding our standard delivery charge.

For a partial return, the original delivery charge may not be refundable where the same delivery charge would have applied to the products you kept.

We will process an eligible refund without undue delay and normally within 14 days of:

• Receiving the returned product; or
• Receiving acceptable evidence that it has been sent back, where applicable.

We may withhold the refund until we receive the product or acceptable evidence that it has been returned.

Your bank or payment provider may require additional time to display the refund after we issue it.

Sale and discounted items

Sale and discounted products have the same statutory protections as full-price products.

Eligible standard, non-personalised sale products may be returned under the change-of-mind process described above.

International customers

Customers outside the United Kingdom should contact us before returning anything.

Unless applicable local law requires otherwise, customers are responsible for the direct cost of returning a non-defective product to our UK returns facility.

If consumer law in your country provides greater mandatory protection than this policy, those mandatory rights will apply.

Your statutory rights

This policy does not exclude, restrict or replace any rights available under applicable consumer law.

If there is a conflict between this policy and a mandatory consumer-protection law, the mandatory legal protection will apply.

Model cancellation form

You may cancel by emailing dharmicdrip@gmail.com. Alternatively, you may copy, complete and send the following form: